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SUPPORT FOR OUR CUSTOMERS THROUGH A WEB BASED PLATFORM

SUPPORT FOR OUR CUSTOMERS THROUGH A WEB BASED PLATFORM

Innovasys Ltd. has developed a customer portal to improve service quality.

The portal is a web-based platform where customers can easily make inquiries and tasks related to working with the "Business System Moneta".

The customer support consultants will respond timely to all inquiries received in the order they arrive.


The platform consists of three separate modules - Documents, Information, Inquiries and Tasks.

  • Through "Documents" module customers can, in real time, monitor their document flow - Invoices, Credit Notifications, Payments, Outstanding Documents and Overdue Payables.

  • Module "Inquiries and Tasks" serves to send inquiries about emerging issues and difficulties with the Moneta Business System, to approve, review, and deny customization tasks The entire communication history in a single module, as the client is constantly informed about the changes in the task and will receive an e-mail for each development.

  • Information  module (bring developed) - In this module customers will have the opportunity to get acquainted with the functionalities of  the "Business System Moneta".

A username and an access password can be obtained by submitting an e-mail registration requestoffice@innovasys-bg.com